Attitude IS Everything!

February 23, 2015 in Best of Both, leadership, management, work by MyBestofBothWorlds

Attitude IS Everything!

Welcome to another edition of Management Mondays.  I saw the below written on the wipe board in one of my departments this past week and loved it so much I snapped a picture with my phone.  It got me thinking about the fundamentals of communication, respect and how attitude is everything.

 

So simple and so true!

So simple and so true!

Attitude is one of the ways I define success.  Attitude and actions do speak louder than words—but the words and the tone you use are JUST as important.  My personal management philosophy is that we spend MANY of our waking hours at work, usually more than at home.  I feel personally responsible to make a place that employees want to come to work NOT have to come to work.  My expectations are to promote an atmosphere were in general people are happy and content.  I think it’s great if people are friends outside of work, but that is not a requirement.  We don’t have to become personal friends to be professionals that function as a team to provide high quality, compassionate care to our patients.

I have shared this sentiment many times during my tenure at various meetings, or small group encounters, even one on one.  As a matter of fact, this isn’t my first blog about the importance of attitude, I wrote a post  in May 2013 called Attitude is Everything and I’m still smiling!  It bears repeating at multiple opportunities so your staff understands expectations.  As the manager and a leader many people look to you for their queues and emulate your behavior.  When making a request or assigning a duty-remember to speak to speak to the person, not at them.  This may seem basic, or even simplistic but communication is critical and it takes conscientious practice.

If you need someone to go to the ICU and do portables, you could approach the person by using their name and saying, “Sean could you do me a favor and take care of these STAT portables in the ICU –the nurse manager just phoned down to say the doctor is waiting to see the chest x-ray on Mr. Smith.”  Let’s be honest –Sean isn’t really doing you a favor—he is doing his job and you are doing yours—a favor would be if you asked him to come by your house and mow your lawn.  Phrasing it in such a way, makes the exchange more palatable, you have addressed the person by name, made the request and have provided a brief explanation of why its urgent.  Think about how much more receptive Sean will be to taking your direction with the right attitude, rather than taking the requisition and thrusting it at Sean and saying, “do these portables in the ICU.”  It’s all in the attitude—YOUR attitude.

Little words we were all first taught to use as children: please and thank you-should be a part of every manager’s daily vocabulary.  They go a long way.  In my opinion, demonstrating respect and consideration for the people you work is like a boomerang, ultimately it all comes back to you.

An opportunity exists everyday for you to demonstrate your consideration as a manager, moving someone’s lunch time is another prime example of utilizing this type of attitude.  Consider these two methods and decide for yourself which is the better.  Kristen’s lunch time is written on the wipe board at 12:30. Manager #1 just erases it and re-writes 1:30, end of story.  You may be thinking that’s not terrible-its only an hour later than originally scheduled and at least she is still getting it.  Manager #2 seeks out Kristen and tells her why her lunch must be pushed back an hour and then says those magic words of thanks- I appreciate you being flexible.  Now maybe you’er thinking I don’t have time to explain every decision and go into detail, but what does it really cost you to respect your staff?  The answer: your time and remember that is part of your job to manage resources your MOST valuable resource is the human one.

 

So how well are you spending your time these days and what does your attitude convey?